Privacy policy

Privacy Policy

This Privacy Policy describes how Baseform ("us", "we", or "our") collects, uses, and shares your personal information when you visit our store or make a purchase from us, whether through our website or our social media pages.

By using our services or placing an order with us, you agree to the collection and use of information in accordance with this policy.

Information We Collect

When you place an order or interact with us, we may collect certain personal information, including:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details relevant to your order (e.g. bank transfer confirmation)

When you visit our website, we may also automatically collect technical information such as your IP address, browser type, device information, the pages you view, and how you interact with our site. This is collected using cookies and similar technologies to help us improve your experience.

How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Arrange shipping and provide order confirmations and updates
  • Communicate with you about your order via phone, SMS, WhatsApp, or email
  • Screen orders for potential fraud or risk
  • Send you promotions, offers, and updates about new products — only where you have agreed to receive them
  • Improve our products, services, and website

Sharing Your Information

We do not sell or rent your personal information. We only share it where necessary, such as with:

  • Courier and delivery partners to fulfil your order
  • Payment providers to process transactions
  • Service providers who help us operate our store

These parties are only given the information needed to perform their tasks and are required to keep it confidential. We may also disclose your information where required by law.

Cookies

Our website may use cookies to collect information and improve your browsing experience. You can set your browser to refuse cookies, though some parts of the site may not work properly as a result.

Data Security

We take reasonable steps to protect your personal information. However, please note that no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Marketing Communications

If you have opted in, we may send you promotional messages about offers and new products via email, SMS, or WhatsApp. You can opt out at any time by contacting us.

Children's Privacy

Our store is not intended for individuals under the age of 18. We do not knowingly collect information from children. If you believe a minor has provided us with personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will take effect once posted, and we encourage you to review this page periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy, or would like to make a complaint, please contact us:

  • Email: baseformlab@gmail.com
  • Call / WhatsApp: 0307 6828556