Refund policy

Returns & Refunds

At Baseform, your satisfaction and safety are important to us. Please read our return and exchange policy carefully before making a request.

Return / Exchange Policy

• Products can be exchanged or returned within 7 days of purchase. Any request made after the 7-day mark cannot be catered to.
• To be eligible, the product must be unused and in its original packaging. For hygiene reasons, we cannot accept opened or used skincare products.

Damaged Parcels If you receive a damaged parcel, please contact us immediately after receiving it through our helpline, email, or any of our social media pages. To process your claim, make sure to keep the following intact for verification:

• The security flyer
• The receipt
• Your order number

Once verified, we will either replace the parcel or issue you a full refund — whichever you prefer.

How to Reach Us

• Email: baseformlab@gmail.com
• Call / WhatsApp: 0307 6828556

Please have your order number (sent in your confirmation email) ready when you contact us.